Shipping Returns and Store Credit Policy
At EVELYN & KATE we value our customers. We understand that sometimes a purchase isn’t exactly right, and we would like to help with that. To place a return, please follow the instructions below. We also offer store credit, giving you the flexibility to choose something that’s perfect for you!
How to start a return?
- Visit returns.evelynandkate.com or access Returns from the footer of our homepage at evelynandkate.com
- Enter order number and email address from which the purchase was initiated
- Follow the instructions and select the items to be returned
- Once your request is approved, you will receive a confirmation email with shipping guidelines
What can I return?
- Purchases may only be returned within 20 days of order shipment date
- Merchandise must be in new/original condition
- Product must be in original packaging with all tags intact
What cannot be returned?
The following items cannot be returned:
- Gift cards
- Discounted items
- Pre-Order Purchases
- International orders
Can items be exchanged?
- We offer the exchange of purchased items for store credit on our website evelynandkate.com
- Credit may be used to shop for available items on our website
- Credit code will be issued upon completion of Returns inquiry
What are the refund options?
- Refund to the original payment method
- Refund to store credit
How do I ship back the items?
After completing your Returns Inquiry and generating your Return Label from returns.evelynandkate.com, package your unused merchandise in its original packaging and affix your Pre-Printed Label to the outside of the package. Drop off your package at your nearest UPS Store.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via email, about the approval or rejection of your refund request. Please allow 5 – 7 working days after approval for your bank to process the refund to the original form of payment.
Additional Questions? For further questions, please contact our customer support team at [email protected]